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We’re here to help

Questions about an order, ingredients, or skin type? We’re happy to help. The fastest way to reach us is via our contact form or email at sales@sarcasticnarwhal.com. We reply within 1–2 business days (Mon–Fri, Pacific Time).

 

Handcrafted quality

All of our products are made by hand in small batches. Slight variations in color, swirl, weight, or scent strength may occur. Every full-size bar is a minimum of 4 oz at the time of packaging.

 

Ingredient transparency

Each product page lists full ingredients. If you have sensitivities, please review carefully and reach out before purchasing. Our workspace handles common soapmaking ingredients (plant oils and butters, essential/fragrance oils, clays, botanicals). Cross-contact is possible.

 

Safety & use

For external use only. Avoid eyes and broken skin. Discontinue use if irritation occurs. If you’re sensitive or trying a new scent, patch test on a small area first. Keep bars dry between uses (a draining soap dish helps) to extend the life of your soap. Keep out of reach of small children and pets.

 

Freshness & storage

Store products in a cool, dry place away from direct sunlight. Natural colors and scents may mellow over time. Best used within 12 months of purchase for peak scent and lather.

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Gifts & notes

Sending a gift? Add a gift note at checkout and we’ll include it in the package at no extra charge.

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Accessibility

If you need product details in a different format or help placing an order, email us and we’ll support you promptly.