Returns & Refunds Policy
All sales are final on soaps and other personal-care items for hygiene and safety reasons. We can’t accept returns or resell opened products. Thank you for understanding and supporting a small, handmade business.
Quality & Variations
Our soaps are poured in small batches. Slight differences in color, swirl, or scent strength are normal and part of the handmade charm.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 3 days of delivery. Please include your order number and clear photos of the issue. We’ll replace the item or offer store credit as permitted by law.
Lost Packages
If tracking shows “delivered” but you did not receive your package, check with household members and neighbors. If it still cannot be located, contact your local carrier for a GPS delivery trace. Then reach out to us and we’ll do our best to help.
Cancellations
You can request a cancellation before your order ships. Once an order is packed or shipped, it cannot be canceled.
Allergies & Sensitivities
Please review each product’s ingredient list before purchase. Discontinue use if irritation occurs. We can’t offer refunds based on individual skin reactions, but we’re happy to help you choose a better fit next time.
Custom & Special Orders
Custom orders are final sale and not eligible for cancellation, return, or refund.
How to Reach Us
Questions or concerns? Use the contact form on our website or email sales@sarcasticnarwhal.com with your order number. We respond promptly and will make things right when there’s a genuine issue.
Last updated: October 21, 2025
